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Communities > MaxiDiag Elite > MD802 > playBack not responding or openning
playBack not responding or openning

2220 Views 7 Replies Latest reply: 2016-05-16 08:38:36


  •   Level 1   
    (5) points
    swift_autocare
    2016-05-13 08:48:54
    I can not access my save data when I go to playback any more after my update.
    each time I try to access it the system gets freeze that I have to unplug the obd cord or usb to restart.
    I presently run on software version: v 5.02 and firm version: v1.01
    please help guys. 
    Reply

  •   Level 1   
    (3) points
    nmmgp

    2016-05-13 21:54:42 (Reply to:swift_autocare)

     The same is happening to me after the last update
    Reply

  •   Level 2   
    (47) points
    Paylik88

    2016-05-15 19:16:58

    I have also after the last update of the system does not work playback menu.
    I sent a letter in support, but has not yet received a response.
    The problem is relevant.
    Reply

  •   Level 3   
    (55) points
    mrfixer53

    2016-05-15 19:22:22

     I am also unable to enter Playback ... after updating MaxiDiag Elite 802, on 07-May-2016, with system program ver 5.02 (firmware version is V1.01, hardware version  v1.00, manufacture date is 08/04/2014).

    Unable to enter Playback whether connected to vehicle ... or to USB on PC.
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-05-16 08:34:23 (Reply to:swift_autocare)

    Hi, please format SD card and reload the system program. Then issue will be fixed.

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-05-16 08:35:17 (Reply to:nmmgp)

     Hi, please format SD card and reload the system program. Then issue will be fixed.
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-05-16 08:36:21 (Reply to:Paylik88)

     Hi, please format SD card and reload the system program. Then issue will be fixed.
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-05-16 08:38:36 (Reply to:mrfixer53)

     Hi, please format SD card of MD8314004367 and reload all the software. Issue will be fixed.
    Reply
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